Community Center Child Care
Making child care work for more families.
Project overview
I analyzed member feedback to guide changes in child-care awareness, activities, hours, and staff information.
- My role
- Service research & recommendations
- Methods
- Member survey · Open-ended feedback · Service improvement analysis
- Study scope
- 36 initial member responses
22 follow-up respondents - Tools
- Google Forms · Excel
What changed
Four months after implementation.
- Attendance
- +22%Increase in child-care attendance.
- Parent satisfaction
- 56% → 72%+16 percentage points · 22 follow-up respondents.
- Introduced child care at membership signup.
- Added collaborative reading, group games, and shared play.
- Adjusted service hours and made staff qualifications more visible.
The starting question
What keeps families from using child care?
I examined awareness, children’s experiences, scheduling, and parents’ confidence in staff.
How I investigated
I analyzed 36 member responses:
- Open-ended feedback: reasons behind members’ choices.
- Requested improvements: most frequently selected needs.
- Weekly availability: preferred time slots for scheduling.
Requested improvements
What members wanted to change
Most frequently selected improvements · 36 respondents · Multiple selections allowed
Requests centered on staffing and hours; written feedback also raised concerns about activities and trust.
01 / Awareness
Make child care visible at signup.
- What members said
- Information was missing at signup; child care needed more promotion.
- What changed
- We introduced child care as a membership benefit during signup.
02 / Children’s experiences
Bring shared activities into the schedule.
- What members said
- Children experienced boredom, fear, and activities that did not suit their ages.
- What changed
- My recommendations informed collaborative reading, group games, and shared play.
03 / Scheduling
Align hours with family schedules.
Limited hours and sign-up rules conflicted with spontaneous visits and class schedules. I used preferred time slots to inform adjustments to service hours.
Preferred service times
Evenings led weekday preferences.
Selections by time slot · 36 respondents · Multiple selections allowed
| Time | Mon | Tue | Wed | Thu | Fri | Sat* |
|---|---|---|---|---|---|---|
| 6–8 am | 2 | 2 | 2 | 2 | 2 | 2 |
| 8–10 am | 1 | 0 | 0 | 0 | 0 | 1 |
| 10 am–12 pm | 9 | 7 | 7 | 7 | 8 | 8 |
| 12–2 pm | 4 | 5 | 5 | 5 | 7 | 6 |
| 2–4 pm | 1 | 1 | 1 | 2 | 3 | 1 |
| 4–6 pm | 8 | 9 | 9 | 9 | 10 | 5 |
| 6–8 pm | 19 | 17 | 16 | 16 | 15 | 11 |
Darker cells indicate more selections; 0 means none.
* Saturday hours were listed as 9 am–2 pm. Responses outside those hours reflect preferences, not the operating schedule.
The 6–8 pm window drew 15–19 selections per weekday, focusing scheduling discussions on evening access.
04 / Trust
Make staff qualifications visible.
- What members said
- Parents wanted reassurance about qualifications and opportunities to meet staff.
- What changed
- We highlighted qualifications and safety training at signup and on community-center bulletins.
Reflection
What I’d track next.
- Repeat use. Track whether families return and attendance gains persist.
- Remaining barriers. Hear from families still not using the service.